Terms & Conditions

Lead Times

The Education Factory offers our customers a complete service at a competitive price, in order to do so we keep minimal furniture stock in our Melbourne Warehouse.

Our standard furniture lead time is 6-10 weeks from order, depending on product.

The Education Factory endeavours to describe our products as accurately as possible. General colour scheme may alter slightly due to print or computer screen resolution. Very rarely there may be misinformation from one of our suppliers, therefore we cannot guarantee 100% accurate descriptions.

Special Products/Custom Items
The Education Factory would be delighted to design and manufacture any items you require, our product range is not limited by our catalogue. Please contact your Area Manager.

Sustainable Sourcing
The Education Factory is committed to sustainable sourcing. Our long term supplier relationships are built on a mutual respect and understanding of our social responsibilities, ethical and sustainable practices. Wherever possible we strive to reduce our environmental impact across production and delivery whilst providing our customers with the high quality product they expect.


Particular items will require basic assembly and if you would prefer for our installers to assemble and install your products we can arrange, please contact your Area Manager.

The Education Factory proudly warranties our products, see individual item for warranty information. The warranty does not cover general wear and tear or misuse of products. Please contact your Area Manager immediately if you have any warranty issues.
The Education Factory reserves the right to repair or replace your warranty item in a reasonable time frame as per Australian Consumer Law.

We may cancel an order at any time if a product is unavailable, we will notify you as soon as possible if this is the case and refund any payments made.
If you wish to cancel an order already placed please contact your Area Manager as cancellation fees may apply, these are adjudicated on a case by case basis.